Shipping policy
This policy applies solely to orders made inside the UK. This policy is meant to ensure that you are aware of our shipping policies and procedures. By making an order with this company.
COSTS OF SHIPPING
United Kingdom
| 24 hour tracked (next day - order before 12 pm) | — | £5.46 |
|
|---|---|---|---|
| Royal Mail 2nd Class Signed for | — | £4.00 |
Delivery Conditions
We mail the things through Royal Mail/Hermes. We offer Next-Day delivery, First and Second Class. Depending on the method you've selected. Please note for all Pre-Orders/custom orders the above delivery timeframes will apply once production is complete.
INTERNATIONAL TAXES & DUTIES
Please note that Almaas can not take responsibility for delays due to customs clearance. Unfortunately, this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Almaas you will be liable for the additional fees charged for return and re-delivery.
ADDRESS CHANGE
We are unable to change the delivery address once the shipment is on its way. If you need to change the area where your goods will be delivered, please contact us within 24 hours of placing your purchase at almaasofficial20@gmail.com or phone +44 7807 090298
- EXCHANGE:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us at mail: almaasofficial20@gmail.com. We will process the free exchange,
- CHANGE OF MIND:
Change of mind is not acceptable. No, return and refund will process Please Note: Color, Size, Texture.
- CANCEL THE ORDER:
We usually ship immediately the orders,
Therefore if you’d wish to cancel your order please contact us immediately will send involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.
** All refunds are issued after receiving the returned product and inspected. It is going to take up to 4days to reflect into your checking account we actually try hard to form our customers satisfied.
Cancellations
If you change your mind before receiving your order, you may cancel at any time before the goods are sent. If your order has already been sent, please review our refund policy.
Packages Damaged During Transit
If you notice that a package was damaged in transit, please refuse the goods and inform our customer service. If you were not there when the item was delivered, please contact customer service to discuss the next steps.
MAIL: almaasofficial20@gmail.com we’ll try our most glorious you.
Customer Support 24/7
Phone: +44 7807 090298
Mail: 253 Uxbridge Street Burton upon Trent Burton upon Trent DE14 3JX